The Mount Pleasant Inn The new norm
We would like to give you an idea of how The Mount Pleasant has opened its doors and explain and show you what we have done and put in place with regard to COVID-19.
We would like to start by saying that safety is extremely high for us as not only is this our business but it is also our home, we want to protect you and us all, it’s like opening our lounge up !
We have risked assessed our business in line with the Government guidance on COVID-19. To protect other customers, staff and family we reserve the right to refuse service to those showing ill symptoms or those disrespecting any of the measures that we have put in place.
We ask that you yourselves ask the following questions before you visit.
Have you any ill symptoms?
Have you been in contact with anyone showing ill symptoms or confirmed COVID -19?
Have you been to an area that has a high risk infection?
If you have answered yes to any of the above, please do not come to the pub.
Hopefully you have said no to them and you feel ready to venture out, so ………
What to expect on arrival
We have changed the way you enter the pub. All access is via the main front door only. Here you will find a path directing you. At the main door before you walk in we have two sanitisation stations on the wall that you must use before entering the premises. Any persons that feel unable to make this journey can ask for assistance at the station by the kitchen door.
Hopefully you will have booked a table for food as this is highly recommended as our capacity has been reduced. Bookings and gatherings are, indoors 2 households, outside 2 households or up to 6 people from different households. On arrival you will be greeted and shown to your booked table. In line with Government guidelines we are required to take a name & phone number for track and trace. If you are just having a drink then you will have the choice to be outside or indoors at a table. We have two outdoor spaces, the first being the area you have just walked through which is our ‘terrace’ as we have nicknamed it. We have placed four tables with good social distancing and umbrellas, and there is also two two seater benches. We have lavender pots at the front which are spaced 1 meter plus to remind you of social distancing. The second outside space is our back garden which has two tables and one bench area. These also have umbrellas and large social distancing space around them. If you have decided to stay in the back garden please feel free to ring bell at the back kitchen door station to place orders, or one person only from your group can enter the pub via the main door to place an order. Any one with dogs must keep them on leads at all times and they must be cat friendly, people and other dog friendly. We are taking each day at a time for anyone wanting to book a table for food with a dog, as we need to keep priority for good social distancing inside the premises, so please telephone and talk to Sarah for more help and information on booking a table. We ask that you refrain from bringing your dirty glasses back into the bar, we will collect them.
Use of the toilets
We have closed of access to the premises by the back door so we can ensure that the corridor is for gaining access to both toilets. Our toilets are strictly one in one out and we have locks on the outer doors, and with the back door not in use this now gives plenty of safe space for any one waiting. Inside the toilets you have it all to yourself and this will give you space, time and comfort to be able to wash your hands properly. We have cleaning products in the toilets that you can also use for more peace of mind. As with the whole building we have a HTP system in place ( high touch points) and all the staff are trained in all areas of HTP. The toilet HTP are done on a regular time slot or done after each use. Once you leave the toilets we also have two sanitisation points on the wall in the corridor.
We would like to point out that if you are in the back garden and do not feel comfortable entering the building via the main door to access the toilets then we allow you to gain access by unhooking the chain, but only if it is safe to do so, and then replacing chain behind you. This is strictly for those in the back garden and to gain entry to the toilets. Any misuse of this and we will refuse further service.
About service and the team
All members of our team are trained and aware of HTP, hand washing procedures and social distancing measures that are in place. In our working spaces we have five hand sanitisation stations and two hand washing stations.
Please be assured that our hand Washing/sanitisation is extremely high and we all wash our hands correctly before during and after each task. Our team will be in face masks or visors. Any cloths used to carry food are single use.
We do not lay up any tables and condiments, butters and sugars are single serve.
We have menus that are laminated, and once you have ordered that menu will go into our de contaminating system before it is put back into circulation the following day. If you are not happy with these menus please ask for a paper menu or look on line as all our menus can be found here on this web site.
Our premises already complies with Safe Food Better Business that the government have in place for all food premise and we are proud to say that in the 34 years of dealing with them we have always had a high rating and excellent reports. We run our business on a strict clean as you go motto and I can confidently say that safety and cleanliness in our kitchen, bar and handling and storing of all food and drink and personal hygiene is extremely high.
The table and area you will be seated at will have under gone a complete clean and during your visit HTP cleaning around the pub will be carried out approximately every 20 minutes or after and area has been seen to be used or touched.
The bar itself is screened with built in Perspex with low opening on each side. There is no standing at the bar or in the bar area, it is all table seated service. Standing at the bar is only allowed when needed for payment or ordering. In the pub we have four sanitisation stations. Theses are situated on entry to the snug, bay window, the forge and in the middle bar area. We feel confident that when you move around the premise we have placed sanitisation stations in all areas of concern, there is no excuse not to have clean hands !
We have reduced our seating capacity in all areas of the premises and we have no standing areas inside or around the bar. Our tables and seating have been placed in guidance with the 2 meter and 1 meter plus distancing.
The Top Bar
Tables have been removed in this area to create space for movement of our staff coming from the kitchen and bar and also for customers moving in and out of the Forge. We have created a small area for two people to sit comfortable in front of the wood burner. We have a partition in this area to protect any one sitting here from persons walking past to to the Forge. It’s very cosy
Our Forge is a naturally large open and airy room. We have removed tables and again the table spacing is in guidance with the Government guidance. In this room we have five tables of four that can be adapted to variation of covers required.
The Bay Window
This beautiful room now has three tables. Two tables of four and one table of two. Please be advised that we no longer have books and games available and if you have children we recommend that you bring things to entertain them with. In all areas we like to keep air flow with windows open and in the bay window we do like to have windows open as much as we can.
In this room we have now only two tables of four and three. We would like to offer this room to family’s and friends as a room that can be private. We understand that for some it is still very unsettling times and we will always do our best to provide comfortable places for you to be. To have more information on this service again please talk to Sarah and she will advise you.
The Main Bar
It has now become an area for drinkers. The sofa area is still available but for a maximum of four people to sit at. The other tables have been placed in the correct social distancing and we now have three tables which are two tables of four and one table of two. We are keeping this area for drinkers but on arrival if there is space we will let these tables out for foodies.
So, that’s a lot of information but we what you to feel safe and we what you to help us keep our doors open and thank you for respecting the measures that we have put in place.
Please let’s all remember to be kind have good personal hygiene and mindfulness of each other and stay strong and well in these surreal times.
If you have any other questions please feel free to contact us and have a chat 🤗